New Thameslink information screens at St Pancras station

New Thameslink screens at St Pancras improve passenger experience

New Thameslink information screens at St Pancras station
Photo: GTR

Thameslink passengers using St Pancras station will now benefit from clearer, more comprehensive information on seven new screens at the street-level entrance to the operator’s subterranean platforms.

Responding to comments from passengers, Govia Thameslink Railway asked Network Rail to replace the four outdated older screens above the Thameslink gate-line so more service information could be provided, more clearly, particularly during periods of disruption.

This is especially welcome at the busiest times when the old screens were not easily visible for people waiting or queuing further back on the concourse. The increased clarity also helps passengers maintain social distancing while checking their departure times.

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Tracy Hall, Head of Customer Information for Govia Thameslink Railway, Thameslink’s parent company, said: “Thameslink trains leaving St Pancras are together heading for as many as 124 destinations, and we needed six screens to show all of those at any one time if necessary. The screen display is also designed to show only the destinations that trains will reach within the following 90 minutes, so the information is always relevant for our passengers. 

“The seventh screen is for the display of special notices and disruption information. This reduces the need for free-standing signs, so the gate-line can be kept clear of unnecessary clutter, another improvement for our passengers’ experience.”

The type of screen itself is the same as that in use on the Thameslink platforms for train information, and as those used in the interactive Public Information Points in the wider station. However, the housing was designed in the style of customer information signs within the station overall.

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New Thameslink information screens at St Pancras station
Photo: GTR

As the station is Grade I listed, the screens had to be approved by Historic England and Camden Borough Council. They agreed that the replacement of the old screens and consolidation of train information and wayfinding into a central bank of screens above the gates to the platforms was “a positive step and a visual improvement.”

The stainless-steel housing contains the physical screens and, importantly, keeps the cables and support bars out of view.

This is an important arrival point for the building as customers come up from the sub-surface station into the end of the historic Barlow Shed, part of the listed building complex where the continuity of design, materials and appearance is very important.

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Sam Hewitt

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