Scottish Government demands much better performance from ScotRail

Scotrail has been told by the Scottish Government to improve its performance or face further action.

A ‘classic’ ScotRail HST set, powered by Nos. 43144 and 43177, passes Plean, between Larbert and Stirling, with the 14.38 Glasgow Queen Street-Elgin on February 10. IAN LOTHIAN 

This follows the company having fallen well below its agreed targets in the National Rail Passenger Survey (NRPS).

The Abellio-operated franchise has improved on its 2017 results, but scored only 79% for passenger satisfaction in the latest survey, well short of the contracted 88.5% average it is required to maintain. 

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There were widespread reports of cancellations during December, together with delays, trains being short-formed or terminated short of their destination, despite an earlier remedial notice calling for ScotRail to improve its performance. 

Read more in the March 2019 issue of The RM – on sale now!

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About the Author

Sam Hewitt