Scotrail has been told by the Scottish Government to improve its performance or face further action.
This follows the company having fallen well below its agreed targets in the National Rail Passenger Survey (NRPS).
The Abellio-operated franchise has improved on its 2017 results, but scored only 79% for passenger satisfaction in the latest survey, well short of the contracted 88.5% average it is required to maintain.
There were widespread reports of cancellations during December, together with delays, trains being short-formed or terminated short of their destination, despite an earlier remedial notice calling for ScotRail to improve its performance.
Read more in the March 2019 issue of The RM – on sale now!
Railway ReadsFrom the history of steam through to 21st century rail transport news, we have titles that cater for all rail enthusiasts. Covering diesels, modelling, steam and modern railways, check out our range of magazines and fantastic subscription offers.
Get The Railway Hub Weekly Round-upEnter your e-mail address below and you will receive weekly rail news straight into your inbox...
You can unsubscribe at any time.
About the Author
- From the archive: Bredgar’s little gem - 21st May 2020
- Tragedy on the West Coast Main Line: Defining moment in level crossing use - 14th May 2020
- From the archive: Engineering – South Devon Railway style - 7th May 2020