Williams: “Only car dealers are trusted less than the rail industry”

By Phil Marsh

KEITH Williams, who is leading the Government’s ‘root and branch’ Rail Review, outlined his first five months progress at the annual George Bradshaw lecture on February 26.

Mr Williams explained the public had lost trust in the industry to deal with change and it must put passengers at its heart to be successful. Trust was lost before the timetabling and franchise difficulties last year, but with passenger numbers still growing and customer satisfaction dropping, “only car dealers were trusted less than the rail industry.”

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Speaking to a packed audience of rail industry executives and managers, the former British Airways CEO and deputy chairman of John Lewis Partnership said if the airline industry was likened to a game of chess, then the complexity of the rail industry was, by comparison, equivalent to a Rubik’s Cube – and only 5.8% of the world’s population can solve that!

He added in one form or another there had been around 30 reviews of railways, but this one was different as it had been instigated and is backed by the Government. 

Read more in the April 2019 issue of The RM – on sale April 3!

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About the Author

Sam Hewitt