The decision for online train journey planners to greyscale their websites to mark of respect following the Duke of Edinburgh’s death has led to complaints that they are now difficult to read.
The decision by National Rail Enquiries (NRE) and individual rail operators to remove colours from their websites goes beyond Government guidance for the period of national mourning, which only suggests organisations use “black edging or black banners”.
- Rail services ramped up as lockdown rules ease in England
- UK railway news roundup
- £31m Easter rail upgrades complete between London and Scotland
NRE’s Twitter account received a number of messages following the change, some describing the decision as “utterly ridiculous”, and claimed it has made train timetables “extremely difficult to read”.
Others claimed the switch is in breach of disability discrimination laws.
In response to a passenger asking if there was a way for users to change the website back to normal, an NRE employee wrote: “Unfortunately, I do not believe there is currently”, adding: “I too have been struggling to read while it is coloured differently.”
Industry body the Rail Delivery Group, which runs NRE, issued a statement on Monday which said: “The National Rail Enquiries website has been temporarily greyscaled as a mark of respect following the death of HRH Duke of Edinburgh on Friday.
“We are listening to feedback about how people are using the website and are making further changes today to make it more accessible to all our customers.”
Robin Spinks, head of innovation at the Royal National Institute of Blind People, said: “Good web design and adherence to inclusive design standards is a must for all digital content creators.
“Appropriate colour contrast makes sense for every person accessing a website and is especially beneficial for people with sight loss.”
Railway ReadsFrom the history of steam through to 21st century rail transport news, we have titles that cater for all rail enthusiasts. Covering diesels, modelling, steam and modern railways, check out our range of magazines and fantastic subscription offers.
Get The Railway Hub Weekly Round-upEnter your e-mail address below and you will receive weekly rail news straight into your inbox...
You can unsubscribe at any time.
About the Author
- Passenger numbers as low as 12% as services disrupted by rail strikes - 23rd June 2022
- What rail services will run on Friday after the latest strike? - 23rd June 2022
- Rail strikes to go ahead after last-ditch talks fail - 20th June 2022