Exciting News for UK Customers of Modellbahn Union!

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We are delighted to introduce a groundbreaking solution tailored exclusively for Modellbahn Union’s esteemed UK clientele. We understand the importance of providing impeccable service and convenience, which is why we’re thrilled to announce our latest initiative of a partnership between Modellbahn Union and DCC Supplies.

Introducing Seamless Returns, Repairs, and Warranty Claims

Gone are the days of cumbersome international shipping and navigating complex customs procedures. With our new collaboration, we’re revolutionizing the way to handle returns, repairs, and warranty claims.

Why You’ll Love It:

Effortless Process: Say goodbye to the headache of coordinating returns and repairs across borders. Our streamlined system ensures a hassle-free experience from start to finish.

Speedy Resolutions: We prioritise your satisfaction, which is why we’re committed to swift resolutions. Get your items back in working order sooner (within 14 days), without the unnecessary delays.

Trusted Partnerships: Rest assured knowing your valuable purchases are in the hands of industry experts. Modellbahn Union shares our dedication to excellence, guaranteeing top-notch service every step of the way.

How It Works:

  1. Submit Your Request: Simply reach out to the DCC Supplies service team to initiate your return, repair, or warranty claim.
  2. Efficient Processing: DCC Supplies will handle all the logistics, ensuring your items are swiftly transported to the workshop for assessment and repair.
  3. Stay Updated: Track the progress of your request through the user-friendly interface, providing you with peace of mind every step of the way.
  4. Receive Your Item: Once your item has been expertly serviced, we’ll ensure its safe return to your doorstep, ready to use once again.

Experience the Difference Today!

We’re committed to delivering unparalleled service, and our partnership with Modellbahn Union is just the beginning. Join us in embracing a smoother, more convenient way to handle returns, repairs, and warranty claims.

For inquiries or to get started, contact our customer support team at [email protected] or via telephone 01905 621999 (Mondays, Wednesdays and Fridays between 10.30am – 12.00pm and 2.00pm – 4.00pm).

Your satisfaction is our priority, and we look forward to serving you with excellence.

Sincerely,

The DCC Supplies Team


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